• Full Time
  • West

Reference # EB-8429564688

Position: EB-8429564688

Position Title: General Manager

Location: West

Recruiter: Bob Alberson

Position Overview:

This position will provide leadership and direction to 100+ employees who support a high volume 24/7 towing, impound, storage, vehicle release and unclaimed vehicle disposal facility in the West market. Operations include in-house Maintenance facility and auto auction. Responsible for revenue, earnings, quality of customer service, driver productivity, staffing, facilities and equipment, including achievement of all assigned service level metrics.

Compensation/Benefits: We pay employees competitive wages, provide full medical/dental benefits, paid holidays and vacations, profit sharing, employee recognition programs, 401(k) plan and other benefits.

Essential Job Functions:

  • General management and achievement of revenue and earnings budget for the greater West metro market, including parts of other West States.
  • Responsible for the facility’s quality of service through direct supervision of all drivers, dispatchers, employees, and other lot staff
  • Manages employee relations, attendance, and performance reviews of staff in accordance with policies
  • Proactively monitor workflow through the use of various technologies (GPS Reports, Camera System, Dispatch software, Accounting, etc.)
  • Hold regular meetings with staff and provide updates to CEO
  • Promotes professionalism throughout the workplace and enforces company policies and procedures
  • Promotes cooperation among team members to achieve ongoing performance improvement in support of organizational goals
  • Conducts employee interviews and hiring
  • Responsible for identifying employee career development training
  • Provide prompt response to employee/customer feedback and complaints
  • Forecasting and scheduling of daily workforce requirements and the allocation of resources to ensure the availability of adequate staffing for providing exceptional service.

Requirements:

A minimum of 5 years in a supervisory position that required direct coaching and counseling of other employees.  Experience in the field of towing, DOT Motor Carrier transportation, logistics, warehousing is required.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Demonstrated experience building high functioning teams
  • Data driven and proactively acts on insights in order to optimize the business
  • Vision, leadership, and motivational skills
  • Ability to plan, direct and delegate work to others
  • Organizational and time management skills
  • Strong oral and written communication skills
  • Excels in fast paced environment
  • Some experience with mobile equipment and training
  • Solid understanding of computer basics (Windows, Microsoft Office, Outlook, and Internet Technologies)– Excel skills a plus
  • Experience and ability to read and interpret financial statements and financial information
  • Data analysis and presentation skills
  • Experience in management and preparation of a financial budget
  • Documentation of job procedures or standard work
  • Understanding of contract logistics and metrics
  • Vendor Management

To apply for this position please send your resume with the reference number in the subject line to Bob Alberson at balberson@highroadpartnersinc.com.

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